What is TopLandTrading.com?
TopLandTrading.com is our online store, offering our "Top Collection" of quality cold-cast resin figurines to retail and wholesale customers direct! We are constantly updating our product line in order to offer you the best selection of figurines for all of your gift-giving needs, so please bookmark our site and check back often!

How do I contact Top Land Trading?
You can reach us via the following options:
Phone: (360) 671-2116
Fax: (360) 676-7817
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Normal Business Hours: Monday - Friday, 9am-5:00pm PST
Our warehouse and office is located at:
1640 Jill's Ct.
Irongate Business Park
Bellingham, WA 98226

What is Cold Cast Bronze?
All of our items categorized as bronze are actually unique pieces crafted using an originally British technique where bronze powder is combined with cold cast resin. This mixture produces easy-to-handle figurines with the delicate and beautiful look of actual antique museum pieces. All of our items in full color finish, or that have color accent finishes are hand-painted.

How safe is it to pay by credit card at TopLandTrading.com?
It's perfectly safe.
Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

How long will it take for me to receive my order?
Our normal shipping time is within one business day after the order has been confirmed. The speed of the order also depends on the distance and availability of items ordered. The delivery time itself can range from 2 to 7 business days, but we ask you to allow a maximum of 14 days for delivery. Most of our orders are shipped by standard UPS ground transportation.

How do I know my order has been placed and what if an item is out of stock?
After you place an online order, there will be an automatically generated acknowledgement stating that we have received your order. Your order will then be shipped out within 48 hours, or you will be notified of any out-of-stock items at that time through phone or email. Credit Card transactions are subject to verification by the issuing bank.

How do I send an order to an address other than my billing address?
It is possible to ship an order to another address but for your security we ask that you give us your credit card billing address as well. This is in order to confirm that you are the true card holder and it will help protect you from any unauthorized uses of your card.

What happens to my information I send to you, will it ever be given out?
No, we will never sell or give out any information that you provide us. It is used only for internal purposes and to contact you directly.

What is your return policy?
ALL SALES ARE FINAL unless noted otherwise. We will accept returns under certain circumstances and only with our authorization. In such cases, merchandise may be returned for a refund within 10 days of receipt of items. If the product is defective, we will gladly refund your money or replace the product. For specific details of our policies, please review our Exchanges/Returns Section.

Do I have to pay sales tax?
Wholesale customers do not pay sales tax.
TopLandTrading.com charges sales tax only on retail orders shipped to locations within the state of Washington. Sales tax is automatically computed based on product(s) ordered.

Do you ship international orders?
Yes we do. However, actual delivery costs are not what is shown during checkout. We will contact you with the exact shipping quote.

How often will you have new products?
Top Land Trading adds new products twice a year in the Summer/Fall season and the Winter/Spring season.